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Recruitment – Customer Support Agent – Influx Inc

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Customer Support Agent at Influx Inc
Job description
Influx is a high-growth startup that seeks to hire super smart graduates to do problem diagnosis, resolution and support.
Influx provides customer service for brands and tech companies on demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe. We also make good use of training, QA, data and insights.
We’re looking for detail-oriented and thoughtful people to join our Indonesian team. You’ll be tasked with answering customer questions and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.
Benefits
  • Work from home (primarily).
  • Work with clients in the USA, EU and elsewhere
  • Work with and learn from high-performing colleagues
Skills
  • Excellent written and verbal English communication skills
  • Strong problem-solving skills
  • Sense of humour
Duties
  • Diagnose and solve problems encountered by other web developers
  • Communicate effectively via email and chat
  • Communicate effectively with customers, peers and your manager
  • Contribute to a high-performance and friendly workplace culture
Attributes
  • Personal integrity
  • Can-do attitude
  • Team player
  • Continuous learner
 Life at Influx
Influx is a people-powered business. We’re building a company that constantly looks for the overlap between the personal and career ambitions of its staff and the internal opportunities that open up at a high-growth company. Over the last three years, many successful agents have moved into team management, client facing, QA and other leadership roles.
Still curious? Learn more at: https://influx.com
Or shoot me an email at basilius.prabawa@influx.com
 
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