Customer Complaint Management process (CCMP)

Lowongan Kerja Posisi Customer Complaint Management process (CCMP) di PT Schneider Indonesia


Customer Complaint Management process (CCMP)


Ensure the CCMP (Customer Complaint Management Process) is working according to Schneider rules.

  • Ensure the good scheduling for the answer to customer. Push people to give fast and accurate answer.
  • Ensure about the quality of our answer (Containment, correction, Prevention)
  • Request detailed information to countries.
  • Make a synthesis of the monthly results
  • Follow the CSQ KPI

Ensure outgoing inspection is well adapted to the quality situation in customer’s side.

  • Ensure the samplings rules are followed.
  • Ensure the updating of sampling rates.
  • Manage the actions plan with all actors.
  • Make a synthesis of the monthly results.
  • Follow the MDR KPI.

Ensure a good scheduling and achievement for surveillance tests.

  • Prepare the yearly surveillance test plan
  • Follow and ensure the tests are done according to schedule, anticipate any deviation.
  • Follow the CAR coming from surveillance and the actions plan achievement.

Manage the process with customers for specific product adaptation.

  • Understand and clarify the customer adaptation needs.
  • Lead the adaptation project in order to respect the define lead-time.
  • Insure the coordination among all actors for adaptation project.



Electrical Engineering (Electro)

Job Related Experience:

2 – 5 years experience quality and Technical

Business Understanding:

Product Specification, Schneider Quality System, GRAP

Others (e.g. language skills, technical skills):


Primary Location


ID-Riau Islands-Batam




Unposting Date



Informasi Tambahan Lowongan Kerja

Tingkat Pekerjaan : Tidak Terspesifikasi
Kualifikasi : Tidak terspesifikasi
Pengalaman Kerja :
Jenis Pekerjaan : Penuh Waktu
Spesialisasi Pekerjaan : Pelayanan, Layanan Pelanggan / 505, 134

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Informasi perusahaan Pemberi Kerja, PT Schneider Indonesia

PT Schneider Indonesia

Schneider Electric is leading the Digital Transformation of Energy Management and Automation in Homes, Buildings, Data Centers, Infrastructure and Industries.
With global presence in over 100 countries, Schneider is the undisputable leader in Power Management – Medium Voltage, Low Voltage and Secure Power, and in Automation Systems. We provide integrated efficiency solutions, combining energy, automation and software.
In our global Ecosystem, we collaborate with the largest Partner, Integrator and Developer Community on our Open Platform to deliver real-time control and operational efficiency.
We believe that great people and partners make Schneider a great company and that our commitment to Innovation, Diversity and Sustainability ensures thatLife Is On everywhere, for everyone and at every moment.

Our customers inspire us every day to find new ways to empower people to do more with less. We are honored to be recognized and awarded globally in areas of efficiency, sustainability, connectivity, reliability and safety.

  • LinkedIn’s 2017 Global Top 25 Companies (#23)
  • LinkedIn’s 2017 Best of Company Pages (#2)
  • Gartner’s Supply Chain Top 25 for 2017 (#17)
  • Fortune’s 2016 Change the World List (#24)
  • Forbes’ 2016 World’s Biggest Public Companies (#248)
  • Ethisphere Institute’s 2017 World’s Most Ethical Companies (for the 7th consecutive year)
  • RobecoSAM’s 2017 Sustainability Gold Class Award
  • FTSE4 Good Index Membership – Recognition of sustainable strategy of creating economic, environmental and social value
  • CDP’s Climate A List: World Leader for Corporate Action on Climate Change

Informasi Tambahan Perusahaan PT Schneider Indonesia

Ukuran Perusahaan : 2001 – 5000 pekerja
Waktu Proses Lamaran :
Industri : Elektrikal & Elektronik
Tunjangan dan Lain-lain : Asuransi Gigi, Asuransi kesehatan, Parkir, Penglihatan, Waktu regular, Senin – Jumat, Bisnis (contoh: Kemeja)
Lokasi : Batam


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